Refund policy

The Sunshine Collaborative Return & Refund Policy

We want you to love your items from our shop! Each product is custom-made just for you, which helps reduce waste and ensures unique quality.

Damaged, Defective, or Misprinted Items:

If your order arrives damaged, defective, or with a print error, we sincerely apologize! We will gladly replace the item or offer a full refund. Please contact us at leigh@thesunshinecollaborative.com within 7 days of receiving your order. To help us resolve this quickly, please include:

  1. Your order number.

  2. A clear photo showing the damage, defect, or misprint.

  3. A photo of the item as a whole.

We will review your request and get back to you with a resolution as soon as possible, usually within 3 business days.

Buyer's Remorse / Incorrect Size / Change of Mind:

Since each item is made to order, we generally do not offer returns or exchanges for reasons such as incorrect size ordered, change of mind, or buyer's remorse. Please double-check our size charts and product descriptions carefully before placing your order.

Lost in Transit:

If your order has not arrived within 30 days of shipment, please contact us. We will investigate with our shipping partners and arrange a replacement or refund if the item is confirmed lost.

Important Notes:

  • Shipping Costs: Shipping for all original orders is FREE, therefore replacement orders will require an economy shipping fee. 

  • Return Address: Please do not send any items back to the return address on your package without prior authorization from us.

Your satisfaction is our priority. If you have any questions or concerns, please don't hesitate to reach out!